Effective Date: 12/01/2025

ViaNova Systems ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information, particularly as it relates to SMS communications, in accordance with A2P 10DLC compliance and applicable laws.

1. Information We Collect

We collect the following types of information:

Personal Identifiers: Name, phone number, email address, and address.

Business Information: Company name, service preferences, communication preferences.

Device & Usage Information: IP address, browser type, and interaction data from our website or SMS services.

Communication Content: Information you provide via SMS, webforms, voice calls, or email.

2. How We Use Your Information

We may use your information for the following purposes:

To respond to inquiries, service requests, or support needs

To deliver communications, such as SMS appointment confirmations, follow-ups, or quotes

To enhance customer experience through AI or automated systems

To analyze service performance and user interaction for internal improvement

To comply with legal and regulatory obligations

3. SMS/Text Messaging

By providing your phone number, you consent to receive text messages from ViaNova Systems and its clients for operational purposes such as:

Quote requests

Appointment confirmations and reminders

Service updates

Follow-ups and support

Standard message and data rates may apply.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

“STOP” to cancel

“HELP” for assistance

We honor all opt-out requests immediately in compliance with A2P 10DLC and carrier regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

With service providers (e.g., Twilio, GoHighLevel) who support our business under data protection agreements

With clients of ViaNova Systems when relevant to the services you’ve requested

When required by law, regulation, or legal process

5. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. These include:

Secure hosting environments

Encrypted communications

Role-based data access

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information

Opt out of certain uses or disclosures

File a complaint with your data protection authority

Please contact us at [insert contact email] to exercise these rights.

8. Third-Party Links

Our site and services may include links to third-party websites or tools. We are not responsible for their privacy practices.

9. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised effective date. Continued use of our services after changes signifies your acceptance.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at:

ViaNova Systems

Email: [email protected]